Help Center
The most common questions. Can't find yours? Email us.
What is Restaur.ai?
A platform to create your digital restaurant menu. Import your menu from photos or a PDF, edit it and publish it on your own URL with a QR. Customers open it on their phone without downloading anything.
How do I create my menu?
In the onboarding you have 2 shortcuts: upload photos of your menu (AI reads prices, names and allergens) or paste your website URL (we extract dishes from the HTML). In under 1 minute your menu is live.
Can I have my menu in several languages?
Yes, on Pro plan or above. Plans with extra languages translate automatically with AI and you can edit any translation. Available: Spanish, German, English, French, Italian and Portuguese.
How do I download the QR to print it?
In the dashboard, "QR Codes" section, choose the menu or your landing and download as PNG or SVG. You can customize colors. If you're printing it large (poster), use SVG.
How much does it cost?
Free: free forever with reasonable limits. Pro: €9.90/month. Custom: configure what you need (more venues, languages, articles). Details at /planes.
How do I cancel my subscription?
From your dashboard: "My plan" → "Manage subscription" → "Cancel". Cancellation is effective at the end of the billed period. You keep access until then.
Do you offer refunds?
Generally no, except as required by consumer law. You have 14 days of right of withdrawal if you are a consumer in the EU and haven't started using the service yet.
What are AI credits?
They are the credits used by AI features: generating backgrounds and category images (5), improving a dish photo (4) or paying for menu chat answers (1 credit = 3 answers; Pro includes a monthly allowance). Scanning your menu is free up to your allowance, which refills every day; anything beyond it costs 1 credit per 10 dishes. When you create your first venue you get welcome credits, Pro adds 50 a month, and on any plan you can buy packs of 200 to 3,000 credits. Monthly credits do not roll over; purchased ones never expire.
Can I change my restaurant URL?
Yes, anytime from "My venue" → "Public URL". Note: the previous URL stops working immediately, and so do any QR codes you have already printed. If you change the URL, download and print your QR codes again.
Can my employees edit the menu?
Yes (Pro plan or above). In "Collaborators" invite someone by email and assign a role: editor (can edit everything), waiter (only prices and availability), read-only.
Can I export my data?
Yes. In "Settings" → "Export my data" you receive a ZIP with all your menu (articles, photos, translations) in JSON format + image folder.
How do I delete my account?
In "Settings" → "Delete account". We erase all your data within 30 days, except data we're legally required to keep (invoicing: 6 years in Spain).
I can't find an answer to my question
Email us at [email protected] and we'll reply within 24 h on business days.